Privacy Policy
At Nueva Hospice & Palliative Care, LLC (“Nueva Hospice,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, and protect information, including sensitive documents, and your rights under applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Acceptance of This Policy
By using our website or providing information to us, you acknowledge and agree to this Privacy Policy. Please review it carefully. If you do not agree, please refrain from using the website or submitting information.
Information We Collect
When you contact us through forms, email, or phone, we may collect personal information you provide to us directly, such as:
Name, email address, and phone number
Documents required for hospice care, including but not limited to:
Designation of Power of Attorney
Affidavit of Guardianship
Advanced Directives
Medicare ID Card
Secondary Insurance Card
Driver’s License or State ID
Social Security Card
Medical Records
Automatic Data Collection
Our website may collect non-personal information to improve functionality and user experience. This may include:
IP addresses
Browser type and version
Pages visited, time spent on site, and other usage metrics
Cookies and Tracking
We may use cookies to personalize your experience on our website. Cookies help us understand user behavior and preferences. You can adjust your browser settings to refuse cookies, but doing so may limit certain features on the site.
How We Use Your Information
We use the information collected to:
Facilitate hospice care services, including developing personalized care plans
Respond to inquiries and provide requested information
Process and store documents required for care
Ensure compliance with HIPAA and Arizona state laws
Improve our website’s functionality and user experience
How We Protect Your Information
Nueva Hospice implements industry-standard security measures to safeguard your information, including:
Data encryption during transmission and storage
Role-based access controls to limit access to sensitive data
Regular security audits and compliance checks
Training for staff on HIPAA compliance and Arizona-specific privacy laws
Sharing Your Information
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell your personal information. We may share your information only:
With your consent
With business associates under HIPAA for care-related services
To comply with legal requirements, including Arizona’s Data Breach Notification Law
For public health activities or as required by law
Arizona-Specific Privacy Practices
Medical Records Retention
In accordance with Arizona law, we retain medical records for a minimum of six years from the last date of service. For minors, records are kept until the patient reaches age 21 or six years after the last date of service, whichever is longer.
Data Breach Notification
In the event of a data breach involving your personal information, Nueva Hospice will notify you in compliance with Arizona’s Data Breach Notification Law (A.R.S. § 18-552). Notifications will include details of the breach, the information affected, and steps taken to mitigate risks.
Your Rights
As a patient or family member utilizing our services, you have the right to:
Access Your Medical Records:
Request access to view or obtain a copy of your medical records and other personal health information maintained by us.
Request Corrections:
Request amendments to your medical records if you believe they contain inaccuracies or incomplete information.
Limit Information Sharing:
Request restrictions on how your information is shared, including limiting disclosures for treatment, payment, or healthcare operations.
Obtain a Privacy Policy Copy:
Receive a copy of this Privacy Policy at any time upon request.
File a Complaint:
File a complaint if you believe your privacy rights have been violated. Complaints can be made directly to us or to the U.S. Department of Health and Human Services (HHS).
Request Access to Collected Personal Information:
Request access to other personal information we have collected about you through our website or services.
Correct Inaccuracies in Personal Information:
Request corrections to any inaccurate personal information we maintain.
Request Deletion of Personal Information:
Request the deletion of personal information we have collected, subject to any legal or regulatory requirements that may require its retention (e.g., medical record retention laws in Arizona).
To exercise your rights, contact us using the information below.
Third-Party Links
Our website may include links to third-party websites. Nueva Hospice is not responsible for the privacy practices or content of these external sites. Use them at your own discretion.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
Nueva Hospice reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page with the updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about our Privacy Policy, please reach out:
Nueva Hospice & Palliative Care, LLC
480-903-8511
info@nuevahospice.com
14362 N Frank Lloyd Wright Blvd #2162
Scottsdale, AZ 85260, United States
Acknowledgment
By using our website, you acknowledge and agree to the practices outlined in this policy. We’re here to support you and your loved ones with care, compassion, and confidentiality.